- General
1.1. Welcome to the website www.fritz.co.il (hereinafter referred to as “the Website”) operated by Fritz Logistics and Forwarding Ltd. (hereinafter referred to as “the Company”).
1.2. The use of the Website and/or its services is subject to the provisions and terms set forth in this document (hereinafter referred to as the “Terms of Use”) and the privacy policy detailed in the Terms of Use (hereinafter referred to as the “Privacy Policy”). These Terms of Use and the Privacy Policy together shall constitute the legal basis for any matters between the user and the Company (hereinafter collectively referred to as the “Terms of Use”). Therefore, it is the user’s responsibility to read and thoroughly review these Terms of Use. The use of the Website constitutes the user’s agreement to comply with the Terms of Use, having read the Terms of Use carefully, understood them, and agreed to be bound by them. If the user does not agree with the provisions of the Terms of Use, they should refrain from using the Website.
1.3. The use of masculine language in these Terms of Use is solely for convenience, but it should be understood that it applies equally to the feminine gender as well.
1.4. Section headings are provided for convenience only, and should not be relied upon for the interpretation of this document. - Use of the Website
2.1. The use of the Website and its services is intended for:
(1) obtaining information about the Company and the various services it offers to corporations, companies, businesses, partnerships, associations, and other entities;
(2) receiving information about news and updates in the Company’s field of activity;
(3) submitting resumes for various positions within the Company.
2.2. Registered users only have the option to use the shipment tracking system on the Website, using the username and password provided to them by the Company (hereinafter referred to as “Information Security Means”). The user acknowledges the importance of safeguarding the Information Security Means and undertakes to keep them secure on the Website, including, among other things, not disclosing the Information Security Means, including the password, to any third party. Furthermore, the user agrees to immediately report to the Company any unauthorized use or loss of these details, as stated.
2.3. For the avoidance of doubt, it is emphasized and clarified that registration on the Website is not done through the Website. - Intellectual Property
3.1. All intellectual property rights on the Website, including patents, copyrights, designs, trade secrets, and trade methods, are the property of the Company or third parties who have been granted permission to use the rights. These rights include, among others, the graphic design of the Company’s website, its databases (including product listings, product descriptions, etc.), the website’s computer code, its internet address, and any other details related to its operation (hereinafter collectively referred to as the “Content”).
3.2. It is prohibited to copy, duplicate, distribute, sell, or market the Content (including trademarks, images, texts, and computer codes) without the explicit written consent of the Company.
3.3. The use of the Website and its content is “as is,” meaning without any possibility of user intervention or modification. It is strictly forbidden to use the Website, either partially or entirely, for purposes of reproduction, modification, alteration, reproduction, transmission, display, publication, transfer, sale, or distribution in any way, without the prior explicit written consent of the Company.
3.4. Icons, information, and/or displays appearing on the Website, including graphics, design, verbal representation, trademarks, and logos, as well as their editing and presentation, are the exclusive property of the Company or its business partners (as applicable). Any use of this property belonging to the Company or its business partners (as applicable) shall be carried out in accordance with the provisions of these Terms of Use only.
3.5. Nothing in the Website, expressly or implicitly, or by estoppel or otherwise, grants a license or right to use the trademarks appearing on the Website without the prior written consent of the Company. - Limitation of Liability
4.1. The Company makes efforts to ensure that the Website and its content contain complete, accurate, reliable, and up-to-date information. However, the Company does not provide any guarantee or representation regarding their accuracy, and the information appearing on the Website does not constitute a substitute in any way for obtaining up-to-date information by contacting the relevant entities in the Company and/or legal advice and/or relevant government authorities as applicable. Therefore, the Company shall not be held liable, and it is exempt from any responsibility, for any damages, losses, or expenses of any kind, whether direct or indirect, incidental, consequential, or punitive, incurred or to be incurred by the user as a result of the use of the Website and/or due to the omission, interruption, disruption, deletion, defect, failure, error in the information, data, or content.
4.2. The user acknowledges and agrees that the Company may not control the content and/or the security of the Website and, among other things, may use service providers for these purposes. Therefore, the Company is not responsible for the security of the Website and/or its content. 4.3. The Company makes efforts to ensure the maintenance and availability of the Website, its content, and services. However, despite the Company’s efforts, the use of the Website may be interrupted, suspended, delayed, or impeded, either regularly or temporarily, due to factors or events beyond the control of the Company or unintentionally.
4.4. The user declares, agrees, and acknowledges that it is their responsibility to verify and evaluate the Website and its content, as defined above. The user assumes full responsibility for any damages of any kind incurred or in connection with the use of the Website and/or its content, in whole or in part, including, among others, any decision made or action taken by the user based on the accuracy, completeness, reliability, and usefulness of the content.
4.5. Without limiting the generality of the foregoing, it is clarified that the use of the Website is on an “as-is” basis, and the Company shall not be liable for any damages, losses, or expenses of any kind, incurred or in connection with the use of the Website, whether the Company foresaw them or not, whether or not the Company could have foreseen them.
4.6. The Website may provide links, hyperlinks, or banners to other websites that the Company does not monitor or examine, their reliability, legality, or any issues related to their security and privacy policy. Therefore, the Company shall not be held liable and is exempt from any responsibility for any damages, losses, or expenses of any kind, whether direct or indirect, incidental, consequential, or punitive, incurred or to be incurred by the user and/or third party as a result of or in connection with the use of such websites and/or web pages as mentioned above and/or the content published therein. Without prejudice to the above, the user undertakes to comply with the terms and conditions of those websites and/or web pages and abide by them. - Newsletter Subscription
5.1. The company offers users to receive a newsletter, which means receiving direct mailings to users (hereinafter referred to as the “Newsletter”).
5.2. Registration for the newsletter service shall be done by the user through entering the required details on the website. By providing the requested information, the user agrees to receive the newsletter through any means permitted by the Communication (Bezeq and Broadcasting) Law, 2008 (hereinafter referred to as the “Law”) (including facsimile transmission, automatic dialing system, electronic message, or short message service or SMS).
5.3. The content and purpose of the newsletter may include advertising messages. It is clarified that the user’s consent to receive the newsletter constitutes explicit consent to receive advertising messages in accordance with the provisions of the law, as defined above. - Privacy Policy
6.1. The company respects the privacy of every user on the website.
6.2. The privacy policy, as detailed below, specifies the sources through which the company collects information about users, the purposes for which it collects the information, the type of information the company collects, and how the company handles and safeguards the information about users. 6.3. The information that the user provides or will provide to the company depends on the user’s consent and will and does not arise from a legal obligation. The company may retain the information in its databases to the extent required by law for the purposes detailed in this privacy policy. To fulfill the purposes specified below, the company may transfer the user’s information or any part of it to third parties as detailed in this privacy policy.
6.4. Any inquiries regarding the use of the information collected by the company can be addressed to the Marketing Department through the following email address: [email protected] directly or through the company’s website at the following address: www.fritz.co.il (hereinafter referred to as “the Site”).
6.5. The company may collect information about users through the following sources:
(1) registration and use of the website;
(2) information provided by the user to the company.
6.6. The information that the company collects about users may include identification and contact details, including full name and contact information.
6.7. The company collects the information for the following purposes (all or part of them):
(1) to establish contact with the user;
(2) to send updates, messages, and additional information to the user in connection with the services provided by the company;
(3) to identify the user when contacting the company through the website and other technological means, including telephone, mobile phone, email, and more;
(4) for statistical, research, analysis, and customer satisfaction survey purposes;
(5) for the operation, development, and improvement of the website;
(6) for defense against claims, demands, and complaints regarding the use of the website. 6.8. The information collected by the company about users may be disclosed to third parties as specified below.
6.9. The transfer of information to third parties will include only relevant information that does not exceed the purposes for which the information is transferred, and it will be carried out on a need-to-know basis, for a defined, explicit, and legitimate purpose.
6.10. The company may transfer the information to third parties in one or more of the following cases:
(1) if the company or anyone acting on its behalf receives a judicial order instructing it to disclose user details or information about the user, in accordance with any law;
(2) third parties providing various services to the company, including but not limited to security services and IT support for security and information technology systems, and more;
(3) business partners or potential business partners, including in the context of a merger, acquisition, sale, joint venture, transfer, or any transaction relating to all or part of the company’s business, assets, or shares;
(4) in any dispute, claim, demand, lawsuit, or legal proceedings, whether between the company or anyone acting on its behalf and the user or anyone on their behalf, or between the company or anyone acting on its behalf and third parties;
(5) in any case where the company believes that providing the information is necessary to prevent harm to the company, the user, or any third party.
6.11. The company takes appropriate measures to ensure that the information it possesses is reliable for its intended use and is accurate and complete as required to implement this privacy policy. The company will retain the information about users for the period necessary to achieve the purposes detailed in this privacy policy unless a longer retention period is required or permitted by law.
6.12. If the user provides personal information to the company regarding other individuals, including family members and other third parties, the user must do so only after:
(1) informing the third parties about the content of this policy
(2) obtaining the necessary legal consent for the collection, use, disclosure, and transfer of personal information about the third party in accordance with this policy and applicable laws, as required. 6.13. For the avoidance of doubt, it is clarified that the company shall not have any liability and is exempt from any responsibility for any damage, loss, or expense of any kind, whether direct, indirect, incidental, consequential, or resulting, caused or to be caused to the user or any third party if the user provides the company, in any way, with information about any third party contrary to this privacy policy. - Breach of Terms of Use
7.1. If the company has reason to suspect that the user has breached any of the terms of use, the company shall be entitled, at its sole discretion and without prior notice, to demand and/or claim from the user any remedy to which it is entitled, including financial compensation and/or injunctive relief, without derogating from any rights or remedies available to the company under the law.
7.2. The user undertakes to indemnify and compensate the Company, its employees, managers, and anyone acting on its behalf, for any damage, loss, loss of profit, payment, or expense of any kind or nature incurred by any of them – including attorney’s fees and legal expenses – due to a breach of the terms of use. - Information automatically stored on a visitor’s computer – Cookies and use of additional tools
8.1. When a user visits or browses the website, certain information may be stored on the user’s computer or other electronic device used by the user, for the purpose of the ongoing and proper operation of the website, customization of the website to the user’s personal preferences, and information security needs. “Cookies” are text files that are stored on the computer hardware or electronic device used by the user.
8.2. The main role of Cookies, among other things, is to assist the user in receiving various services and for statistical purposes. In most internet browsers, it is possible to delete the Cookies from the computer or electronic device used, block all Cookies, or receive a notification before a Cookie is stored on the computer or electronic device. A user who does not wish for Cookies to be collected on their personal computer can avoid it by changing the settings in their browser. For this purpose, it is recommended to consult the browser’s help file. It should be noted that disabling Cookies may result in some services and features on the website or other internet sites not being available to the user.
8.3. In addition to the above, the Company uses tools such as Remarketing, AdWords, Google Analytics, and PPC for advertising, data collection, and improving the user experience. The Company may use, both on its own and through third parties such as Google and/or Facebook, on the website for the purpose of collecting statistical data about the use of the website. The user is allowed to revoke their consent for the use of third-party providers such as Google and Facebook by visiting the opt-out page of the advertising initiator on this link. 8.4. Use of pixel tags, web beacons, clear GIFs, or similar technologies: The Company may use these technologies on website pages, mobile phones, emails, and other HTML-based formats to, among other things, track user actions and compile statistics about website usage and response rates. - Applicable Law and Jurisdiction
9.1. The terms and provisions set forth in these terms of use, as well as any changes or amendments thereto, and the use of the website, shall be governed by the laws of the State of Israel without reference to its conflict of laws principles.
9.2. Jurisdiction in connection with any dispute and/or claim arising in connection with the use of the website or related thereto shall be exclusively vested in the courts of Tel Aviv. - Accessibility Arrangements at Fritz Offices
10.1. The existing accessibility arrangements at Fritz offices are as follows:
* Disabled parking spaces are available in the internal and adjacent parking lots (for a fee), including spaces for tall vehicles.
* There is an accessible path from the parking lot through the entrance to the customer reception center to the service counter (including elevators).
* Accessible service stations are available at the customer reception center.
* Identification and directional signs are available.
* Access to the customer reception center is allowed for service animals assisting individuals with disabilities.
* If necessary, assistance can be obtained from the service representatives at the stations to fill out forms. Accessible Customer Service:
* Employee training for accessible service: Training is conducted to familiarize employees with the field of accessibility, raise awareness among employees, and provide practical tools for providing accessible service.
* Accessible telephone hotline: The automated answering service is accessible, providing information in a clear language without background music.
* Contact can be made with the Fritz customer service center at 03-7351000 on Sundays to Thursdays between 08:00-17:00. Website Accessibility: Fritz Logistics and Shipping Ltd. believes in and strives to promote equal opportunities in the online space for people with disabilities and those who use assistive technology for computer use. Information on Website Accessibility:
* This website complies with the requirements of the Equal Rights for Persons with Disabilities Regulations (Accessibility Adjustments for Service), 2013.
* Accessibility adjustments were made according to the recommendations of the Israeli standard (IS 5568) for web content accessibility at the AA level and the WCAG 2.0 international document.
* The tests were conducted for the highest compatibility with the Firefox browser.
* The website provides a semantic structure for assistive technologies and supports the commonly used keyboard operation pattern using arrow keys, Enter, and Esc for exiting menus and windows.
* It is adapted for display on popular browsers and for use on mobile phones.
* For the best browsing experience with screen reading software, it is recommended to use the latest version of NVDA. Contact Information for Accessibility Requests and Improvement Proposals: Note that we continue to make efforts to improve the accessibility of the company as part of our commitment to provide accessible services to the entire population, including people with disabilities. If you encounter any problem or issue related to accessibility, we would appreciate it if you could inform us, and we will make every effort to find a suitable solution and address the issue as soon as possible. Accessibility Coordinator at Fritz: Riki Shion Phone: 03-7351016 Email: [email protected] Fax: 03-7685456 Address: HaHaroshet 32, Or Yehuda - Miscellaneous
11.1. If any provision of these terms of use is determined by a competent judicial authority to be illegal and/or invalid, despite the intention of the parties, it shall not affect the validity and/or enforceability of the remaining provisions of these terms of use or any part of such provision that was nullified and/or limited by the aforementioned judicial authority.
11.2. These terms of use shall not derogate from any right granted to the Company and/or anyone acting on its behalf under any law.
11.3. The user agrees that the statute of limitations regarding any claim he/she may have, related to or arising from his/her relationship with the Company and/or in connection with the website, shall be one year from the date it arose. Any claim made more than one year later, as mentioned above, shall not be valid. The provisions of this clause shall be deemed a limitation agreement in accordance with the provisions of Section 19 of the Prescription Law, 1958.
11.4. The user is not entitled to assign his/her rights and/or obligations under these terms of use. The Company may transfer its rights and/or obligations to another party. The user’s rights shall not be affected as stated above.
11.5. The Company reserves the right to modify the terms of use from time to time, at its sole discretion, without the need for prior notice and/or announcement. Updated terms of use published on the website shall bind the user.
Last updated on February 26, 2023.